You can close your store, delete its data, and delete your Dukani account yourself, from the dashboard. If you cannot sign in, write to us and we will do it for you.
If you run a store
- Download your data — Settings → Store status → Download your data. Your orders, products and customers, as files that open in Excel or Google Sheets.
- Close the store — Settings → Store status → Close store. Customers see that the shop has closed and can no longer order. Nothing is deleted, and you can reopen it any time within 12 months. You can still finish orders you already have.
- Delete the store’s data — on the same page, once the store is closed. Deletion happens 7 days later, so you can change your mind; cancel any time before then with one button.
- Delete your account — once you have no stores left, you will see Delete my Dukani account on the setup screen. This removes your name, email and sign-in straight away.
Own more than one store? Each is closed and deleted on its own; your account can go once they all have.
What is deleted, and what is kept
When a store’s data is deleted, these go for good:
- its products, images, collections, pages and settings;
- its customers’ accounts and saved addresses;
- its Messenger conversations and comments;
- the names, phone numbers and addresses on its past orders.
These are kept, and why:
- Order amounts and dates, with nobody’s details — Bangladeshi tax law requires sales records to be kept for five years.
- Payments you made to Dukani — wallet top-ups and plan charges are our own financial records.
- Your store’s address (its name on mydukani.com) stays reserved, so nobody else can register it and pretend to be your shop.
If your wallet still has a balance when you delete your account, we refund it first. Our backups are kept for up to 60 days and then deleted, so a copy can exist there for that long.
If you cannot sign in
Write to [email protected] from the email address you sign in with, and tell us which store. We will confirm it is you, and complete the request within 15 days.
If you bought from a store
If you have an account on the store, sign in on that store’s website, open your profile, and choose Delete my account. Your account and saved addresses go at once.
If you chatted with the store on Messenger and its assistant answers, send it delete my data (or আমার তথ্য মুছে দিন) and reply YES when it asks. Your chat with that store is deleted.
Either way, orders you placed stay with the store, because they need them for delivery and returns; your name and phone number on them are removed within six months. Each store is separate: deleting your data with one does not touch another.
Otherwise — or if the store has closed — write to [email protected] with the store’s name and the phone number you ordered with.
See also our Privacy Policy.